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Client feedback form

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Client feedback questionnaire

1. How did you hear about Ledgehill?
 Internet Newspaper ad TV ad Friend Professional contact
2. How satisfied were you with the welcome you received when you arrived at Ledgehill?
 Excellent Good Poor Very poor
3. Did you feel that the contents of the Client Handbook were made sufficiently clear during your first week at Ledgehill?
 Yes No
4. How did you find the professionalism of Ledgehill's staff generally?
 Excellent Good Poor Very poor
5. How would you rate your relationship with your primary counsellor?
 Excellent Good Poor Very poor
6. How would you rate the group therapy sessions?
 Excellent Good Poor Very poor
7. How would you rate the balance between group therapy and individual counselling?
 Excellent Good Poor Very poor
8. How would you rate the weekly Community Meeting as an opportunity to air views generally?
 Excellent Good Poor Very poor
9. How would you describe the standard of accommodation?
 Excellent Good Poor Very poor
10. How would you describe the standard of meals?
 Excellent Good Poor Very poor
11. How would you rate the extent of involvement offered to your family?
 Excellent Good Poor Very poor
12. Did you feel that the weekend program was sufficiently structured?
 Yes No
13. Do you believe that you have the skills needed to sustain your recovery?
 Yes No
14. Please put any other comments here:
And finally... may we anonymously quote some or all of your feedback?
 Yes No

Thank you, please stay in touch!




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What our clients say…

"Ledgehill is a very nice place with very good people that helped me in taking the time to examine my life and recognize apsects of it that weren't working and why. I left with much greater clarity, self awareness and sense of purpose. This has allowed me to shed negative habits while directing myself more in a life style I want to live."

- S, Antigua, West Indies, Dec 2010

"I recently completed the program at Ledgehill and found the staff from kitchen to counsellors very supportive, knowledgeable and caring, the location and privacy is all first class, it was time and money well spent, the learning and tools are all there, it’s up to me from here on in. It was a great experience."

- J, Aug 2010


"Ledgehill gave me the unique and very eye opening experience of examining my life (...) Ledgehill taught me that I am not giving anything up, but in fact I'm gaining everything. I look forward to a new and clear beginning. A life that I should have had years ago."

- T, Aug 2010


"You did so much for me. You continue to help every day with all I have taken away with me both in counseling and the feeling of belonging... my extended family."

- J, Jan 2010


"Ledgehill is a great place. (...) was so blessed to be able to be there with you guys and to be able to learn who he really is"

- M, Jan 2010